IT Support Technician with hands-on experience supporting SaaS platforms, user identity management, and workstation troubleshooting across school and business environments (50+ users). Certified in ISC2 CC and SC-900 with strong foundation in networking and system administration, progressing toward cybersecurity roles.
Currently pursuing my education at Crescenta Valley High School, Glendale Community College, and additional coursework at UCLA Extension and Los Angeles Valley College, I've built substantial hands-on experience supporting SaaS platforms, managing user identity systems, and troubleshooting workstations across environments with 50+ users.
My technical journey has been strengthened through certifications including ISC2 Certified in Cybersecurity (CC), Microsoft SC-900, and Google IT Professional and Cybersecurity certificates. These credentials, combined with practical experience at Jazva, Inc. as a Technical Operations Intern, have given me valuable exposure to SaaS platform support, user account management, and technical documentation.
My hands-on cybersecurity training at UCLA Extension involved building isolated virtual lab environments, configuring network defenses, and practicing vulnerability scanning with tools like Nessus and Nmap. My home lab continues to be a space for experimenting with Linux/Windows systems, firewall configurations, and OSINT techniques.
Through my ongoing role with the CVHS Tech Team and various IT support positions, I've developed strong technical skills in Active Directory, network troubleshooting, and hardware deployment. I'm currently progressing toward CompTIA Security+ certification as I build toward cybersecurity-focused roles.
My academic journey and continuous learning initiatives
High School Diploma • Currently Enrolled
Expected Graduation: June 2025
College Coursework • Aug 2023 - Present
Continuing Education
My approach to work, learning, and professional growth
I approach every technical challenge with security in mind. From user access management to network configurations, I prioritize protecting systems and data.
I believe in learning by doing. My home lab and virtual environments are where I experiment with new tools, practice security concepts, and build real skills.
Clear documentation and repeatable processes are essential. I document issues, solutions, and procedures to ensure knowledge is preserved and shared.
Multilingual abilities that enhance communication and cultural understanding
Fluent • Native Proficiency
Native fluency in English enables clear communication in professional settings, customer interactions, and technical documentation. Comfortable with both formal and informal communication styles.
Fluent • Native Proficiency
Native fluency in Armenian provides cultural diversity and enhanced communication capabilities. This bilingual background strengthens my ability to connect with diverse communities and understand different perspectives.
I'm eager to bring my skills, enthusiasm, and dedication to an organization that values growth, learning, and exceptional technical support. Let's discuss how I can contribute to your team's success.